Update for Guest affected by the Power Outage

Dare County has lifted the mandatory evacuation that was imposed due to the power outage event last week. Access to Hatteras Island is now unrestricted. We are thrilled to welcome our guests to Hatteras Island!

Guests scheduled to be in our homes this week:

If you were scheduled to arrive on 7/29 or 7/30 or were in the homes for more than one week, the island is now open! You may come to enjoy the remainder of your vacation.

Guests scheduled to arrive the weekend of 8/5:

You may arrive for your vacation as planned! Please be aware that some of this week’s guests are coming today. If your home is ready when you arrive, we will let you in. However, our regular check-in times will still apply for those homes that need to be cleaned and prepared.

If your vacation was interrupted due to the mandatory evacuation:

If you purchased travel insurance:
AIG is encouraging all guests who purchased Travel Guard® travel insurance to file a claim.  You can file a claim online at www.aig.com/travelclaims or by calling 1-877-249-5376.

If you did not purchase travel insurance:
We will assist uninsured guests seeking direct resolution with PCL Construction. Please find attached a link to PCL’s claims questionnaire. We encourage all uninsured guests to complete and return the provided questionnaire as soon as possible. We will provide any necessary information needed to complete the questionnaire. http://outerbanks.pcl.com/