Power Repair Update, Wednesday, August 2, 2017

Based on the progress being made to repair the power, we are hopeful that the evacuation will be lifted and access restored to the island by Saturday.

We thank our guests for their tremendous patience during this unprecedented event. We have had an outpouring of well wishes and we are grateful to each of you. We will continue to communicate with our guests via email as we receive more information, but here is a quick guide to try and alleviate immediate concerns.

Guests due to check-in this weekend: We are hopeful that you will be able to arrive for your vacations this weekend as planned. We will let you know as soon as an official announcement has been made.

Guests who are in the middle of a multi-week vacation: We are hopeful that you will be able to return to your vacation by Saturday.

Guests with arrival dates after August 6: We do not expect your vacation to be affected by this event.

Guests whose vacations were interrupted by this event and who purchased travel insurance: Please contact Travel Guard to file your claim at 1-877-249-5376.

Since the power outage occurred on Thursday morning, one office has been operating under independent generator power and we have been able to answer calls on those phones, however the call volume has been high and unfortunately some calls have been dropped, or callers have had difficulty hearing us. Please accept our apology if you experienced this while trying to reach us.